Connecting New Zealand Businesses with EU Trading Partners
3PL • eCommerce Fulfilment • VAT & Company Compliance • Full System Integration

eCommerce Fulfilment

  • State-of-the-Art EU Warehousing: Offering cutting-edge European fulfilment, ensuring your products are stored, handled, and shipped with the utmost efficiency and care.
  • Fully Integrated Software Systems: Benefit from advanced software solutions that seamlessly connect with your eCommerce or ERP systems, automating the flow from order reception to delivery tracking, for a smooth end-to-end process.
  • Scalable Fulfilment Solutions: Grow your business without constraints with our scalable fulfilment services, tailored to accommodate your evolving needs, from small startups to large enterprises.
  • Customised Returns Management: Enhance your customer service with our comprehensive returns management, providing hassle-free returns for your clients and streamlined restocking or recycling.

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Expand into the EU market in Weeks instead of Months

EU-Based Customer Service, Care & Support

  • EU Business Hours Support: Provide your EU customers with support during their local business hours, ensuring responsive and convenient service.
  • Multilingual Assistance: Offer support in multiple languages, enabling effective communication with your diverse European customer base.
  • Varied Support Channels: Equip your business with a wide range of customer support options including email, ticketing, live chat, and telephone to meet every customer’s preference.
  • Personalised Customer Care: Enhance customer experience with dedicated support staff and a direct phone line for personalised and direct assistance, ensuring your EU customers always have the help they need.

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Company Registration, VAT Compliance

  • EU Company Registration Assistance: Navigate the complexities of establishing your presence in Europe with our partner services, offering expert guidance on EU company registration to seamlessly enter the European market.
  • VAT and Business Compliance: Ensure your business meets all EU regulatory requirements with our specialised VAT registration and compliance services, keeping you informed and compliant with European tax laws.
  • Comprehensive Back-Office Support: Allowing you to focus on your core business activities while we handle the administrative details.
  • Dedicated Company Secretary Services: Benefit from professional company secretary services to manage your corporate governance, ensuring your business adheres to EU legal and statutory requirements efficiently.

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FAQ's

What is the function of a fulfilment centre?

B2B, B2C

EU-based fulfilment centres specialise in assisting NZ businesses with seamless trade operations in Europe.

They handle everything from receiving and storing inventory to processing orders and managing returns.

Upon arrival, goods clear EU customs efficiently, ready for direct dispatch to your clients across Europe.

This streamlined process ensures fast, accurate order fulfilment, enhancing customer satisfaction and adhering to international trade standards.

How does the integrated software work?

B2B, B2C

Integrated software systems seamlessly connects with your eCommerce or ERP system, automating the order fulfilment process from approval to dispatch.

Upon receiving an approved order, the system instantly initiates the fulfilment process, ensuring no delays in getting your products to your customers.

Once dispatched, it automatically updates the order status with tracking information, providing real-time visibility and enhancing customer satisfaction.

This streamlined integration simplifies operations, reduces manual errors, and keeps both your team and your customers informed every step of the way.

What is Reverse Logistics?

B2B, C2B

Reverse logistics refers to the process that handles the return of goods from the customer back to the fulfilment centre or to a 3rd party company or service. This system is crucial for managing returns, exchanges, repairs, recycling, or disposal of products.

It involves several steps, including receiving returned items, inspecting them for quality, restocking usable goods, refurbishing if necessary, and properly disposing of or recycling damaged or unusable products.

Reverse logistics plays a pivotal role in customer satisfaction and sustainability efforts, ensuring an efficient and eco-friendly return process.

 

Your Strategic Advantage in EU Market Expansion

  • Zero Cost to NZ Businesses: Unlock access to EU markets without the financial burden, allowing you to focus on growth and innovation.
  • Local Business Hours: Engage in preliminary discussions and decision-making for your EU market activities during New Zealand’s local business hours, streamlining communication and ensuring swift, efficient progress..
  • Decades of eCommerce Expertise: Leverage our 20+ years of experience in e-commerce to navigate the complexities of global trade effortlessly.
  • Specialised EU Fulfilment Knowledge: With over 3 years dedicated to mastering EU fulfilment processes, we navigate the intricacies of European logistics, so you don’t have to.

The EU-NZ trade agreement

The European Union concluded negotiations for a comprehensive and ambitious trade agreement with New Zealand on 30 June 2022.

Bilateral trade in goods between the two partners has risen steadily in recent years, reaching almost €9.1 bn in 2022.

The EU is New Zealand’s third-biggest trade partner.

According to an impact assessment on the FTA, trade between New Zealand and the EU is expected to increase by 30%, with removing tariffs alone saving businesses €140 million in duties per year. Moreover, EU investment flows into New Zealand could increase by over 80%


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Market Insights

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Sweden

GDP: USD $577 billion

English Speaking: 89%

Population: 10,673,500

eCommerce Sales Forecast:

  • 2024: USD $15,677.8 million
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Spain

GDP: USD $1.968 trillion

English Speaking: 22%

Population: 47,489,072

eCommerce Sales Forecast:

  • 2024: USD $33,536.1 million
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Slovenia

GDP: USD $68.108 billion

English Speaking: 59%

Population: 2,118,965

eCommerce Sales Forecast:

  • 2024: USD $663.4 million
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Slovakia

GDP: USD $183 Billion

English Speaking: 26%

Population: 5,702,832

eCommerce Sales Forecast:

  • 2024: USD $2,334.6 million
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Romania

GDP: USD $785 billion

English Speaking: 31%

Population: 19,618,996

eCommerce Sales Forecast:

  • 2024: USD $6,780.6 million
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Portugal

GDP: USD $376 billion

English Speaking: 27%

Population: 10,223,349

eCommerce Sales Forecast:

  • 2024: USD $6,828.7 million
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Poland

GDP: USD $1.405 trillion

English Speaking: 30%

Population: 40,487,495

eCommerce Sales Forecast:

  • 2024: USD $30,159.1 million
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Netherlands

GDP: USD $1.057 trillion

English Speaking: 95%

Population: 17,671,125

eCommerce Sales Forecast:

  • 2024: USD $25,153.3 million
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Malta

GDP: USD $27 billion

English Speaking: 88%

Population: 536,740

eCommerce Sales Forecast:

  • 2024: USD $431.1 million
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Luxembourg

GDP: USD $78 billion

English Speaking: 80%

Population: 661,594

eCommerce Sales Forecast:

  • 2024: USD $1,313.2 million
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Lithuania

GDP: USD $137.42 billion

English Speaking: 30%

Population: 2,692,798

eCommerce Sales Forecast:

  • 2024: USD $1,066.5 million
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Latvia

GDP: USD $78 billion

English Speaking: 27%

Population: 1,810,240

eCommerce Sales Forecast:

  • 2024: USD $787.7 million
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Italy

GDP: USD $2.629 trillion

English Speaking: 34%

Population: 58,697,744

eCommerce Sales Forecast:

  • 2024: USD $41,531.3 million
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Ireland

GDP: USD $609 billion

English Speaking: 98%

Population: 5,089,478

eCommerce Sales Forecast:

  • 2024: USD $7,744.7 million
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Hungary

GDP: USD $343 billion

English Speaking: 20%

Population: 9,994,993

eCommerce Sales Forecast:

  • 2024: USD $5,047.1 million
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Greece

GDP: USD $431 billion

English Speaking: 51%

Population: 10,302,720

eCommerce Sales Forecast:

  • 2024: USD $9,954.9 million
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Germany

GDP: USD $4.509 trillion

English Speaking: 56%

Population: 83,252,474

eCommerce Sales Forecast:

  • 2024: USD $119,762.0 million
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France

GDP: USD $3.145 trillion

English Speaking: 57%

Population: 64,881,830

eCommerce Sales Forecast:

  • 2024: USD $75,757.8 million
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Finland

GDP: USD $275 billion

English Speaking: 70%

Population: 5,549,886

eCommerce Sales Forecast:

  • 2024: USD $8,368.2 million
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Estonia

GDP: USD $62 billion

English Speaking: 50 %

Population: 1,310,518

eCommerce Sales Forecast:

  • 2024: USD $443.2 million
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Denmark

GDP: USD $354 billion

English Speaking: 86%

Population: 5,939,695

eCommerce Sales Forecast:

  • 2024: USD $18,294.3 million
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Czech Republic

GDP: USD $436 billion

English Speaking: 27%

Population: 10,503,734

eCommerce Sales Forecast:

  • 2024: USD $8,361.6 million
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Republic of Cyprus

GDP: USD $54 billion

English Speaking: 76%

Population: 1,268,467

eCommerce Sales Forecast:

  • 2024: USD $553.4 million
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Croatia

GDP: USD $135 billion

English Speaking: 80%

Population: 3,986,627

eCommerce Sales Forecast:

  • 2024: USD $959.4 million
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Bulgaria

GDP: USD $177 billion

English Speaking: 12%

Population: 6,618,615

eCommerce Sales Forecast:

  • 2024: USD $1,241.4 million
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Belgium

GDP: USD $627 billion

English Speaking: 61%

Population: 11,715,774

eCommerce Sales Forecast:

  • 2024: USD $7,657.9 million
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Austria

GDP: USD $513 billion

English Speaking: 73%

Population: 8,977,139

eCommerce Sales Forecast:

  • 2024: USD $13,136.8 million

Tried, Tested & Trusted EU Partner Services