The Government has launched Invest New Zealand, a new initiative aimed at making New Zealand a top destination for foreign direct investment (FDI). This agency will focus on attracting capital to critical infrastructure, fostering innovation, increasing R&D, and enhancing global connections. Incubated within New Zealand Trade and Enterprise (NZTE), it will transition into an autonomous agency to drive international investment and economic growth.
Full PostCustomer Service & Support
Offer your customers real time support during European office hours
Our partners are equipped to provide real-time customer support throughout EU office hours, ensuring that your customers’ enquiries and concerns are addressed promptly.
Customer Support Services
Our customer service teams are well-versed in a wide range of issues, from logistical queries to detailed product information, offering solutions that are not just timely but also tailored to your specific business needs.
Customer Care Services
Take your Customer Service to the next level!
In a world dominated by technology, the personal touch remains invaluable. Our partners provide dedicated support channels, including phone and email, tailored for the EU market. This ensures your New Zealand-based business can offer real-time, personalised customer interactions during European hours, enhancing your brand’s presence and responsiveness without directly managing these services yourself.
Key Features:
EU Based Support
Dedicated support team member for all your communications.
Dedicated Phone Number
Your own dedicated phone number for customer support and enquiries.
Email Support
Comprehensive email support is facilitated through a CRM or Helpdesk system, featuring integrated ticketing capabilities for streamlined and effective customer service.
Pre-sales and post-sales assistance
By offering comprehensive pre-sales and post-sales assistance, we aim to create a seamless and positive customer experience that fosters trust, satisfaction, and long-term loyalty to your brand.
Warranty and spare parts support
By providing customers with reliable warranty support and efficient spare parts availability, we can build trust, enhance customer satisfaction, and help you gain a competitive edge.
Returns collection and replacement processing
With our streamlined returns collection and replacement processing services, you can trust that returns are handled swiftly and accurately, minimising disruptions to your business operations.
Questions or Info
If you have any questions or need some further infomation please contact us, we are always happy to help.
Featured news articles
Invest New Zealand: Unlocking Global Opportunities for Economic Growth
Streamlining Food Exports: New Zealand's Path to Global Market Growth
The Government is simplifying export regulations for New Zealand food products to facilitate trade and innovation. By introducing a two-stage system for export exemptions, the changes will reduce costs, streamline processes, and enhance opportunities for industries like dairy, projected to generate $25.8 billion in export revenue by June 2025.
Full PostExporters benefit from new trade system
The modernisation of New Zealand’s trade certification system, which underpins $33 billion in exports, is improving reliability and adaptability for exporters. The wine sector is the first to benefit from the new system, which will streamline processes and enhance compliance with international agreements like the EU-NZ Free Trade Agreement.
Full PostBreaking Barriers: New Zealand Joins Pioneering Sustainable Trade Agreement with Switzerland and Partners
New Zealand’s Trade and Agriculture Minister Todd McClay signed the Agreement on Trade and Sustainability (ACCTS) with Costa Rica, Iceland, and Switzerland, during APEC in Peru. This landmark agreement eliminates tariffs on sustainable goods, enhances market access for key New Zealand exports, and supports the renewable energy sector while introducing international eco-labelling guidelines.
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