Trade Minister Todd McClay announced the NZ EU Free Trade Agreement’s commencement, significantly benefiting Kiwi exporters with $100 million in tariff reductions. The agreement, resulting from over 15 years of efforts, enhances New Zealand’s trade prospects by improving market access for key exports like kiwifruit, wine, and seafood, and aligning with the country’s strategic goals to double export values over the next decade.
Full PostCustomer Service & Support
Offer your customers real time support during European office hours
Our partners are equipped to provide real-time customer support throughout EU office hours, ensuring that your customers’ enquiries and concerns are addressed promptly.
Customer Support Services
Our customer service teams are well-versed in a wide range of issues, from logistical queries to detailed product information, offering solutions that are not just timely but also tailored to your specific business needs.
Customer Care Services
Take your Customer Service to the next level!
In a world dominated by technology, the personal touch remains invaluable. Our partners provide dedicated support channels, including phone and email, tailored for the EU market. This ensures your New Zealand-based business can offer real-time, personalised customer interactions during European hours, enhancing your brand’s presence and responsiveness without directly managing these services yourself.
Key Features:
EU Based Support
Dedicated support team member for all your communications.
Dedicated Phone Number
Your own dedicated phone number for customer support and enquiries.
Email Support
Comprehensive email support is facilitated through a CRM or Helpdesk system, featuring integrated ticketing capabilities for streamlined and effective customer service.
Pre-sales and post-sales assistance
By offering comprehensive pre-sales and post-sales assistance, we aim to create a seamless and positive customer experience that fosters trust, satisfaction, and long-term loyalty to your brand.
Warranty and spare parts support
By providing customers with reliable warranty support and efficient spare parts availability, we can build trust, enhance customer satisfaction, and help you gain a competitive edge.
Returns collection and replacement processing
With our streamlined returns collection and replacement processing services, you can trust that returns are handled swiftly and accurately, minimising disruptions to your business operations.
Questions or Info
If you have any questions or need some further infomation please contact us, we are always happy to help.
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